5.0 - Client service :

• 5.1 - If you have complaint about the services provided by us, please make it known as soon as you can, either to the management of the accommodation, the guide or direct to us. If the problem cannot be resolved satisfactorily please provide the fullest details at your earliest. Every effort will be made to arrive at fair and satisfactory conclusion.

6.0 - Deposit :

• 6.1 - We charge a non-refundable deposit of USD 30.00 per reservation once the booking is confirmed. We will charge this to your credit card given at the time of booking and this amount will be deducted from your total amount.

• 6.2 - We take 50% of the total amount as a deposit for groups of 10 and above at the time booking confirmation if the arrival is not within 90 days of the arrival date.

7.0 - Payment :

• 7.1 - We will charge the full or the balance payment 60 days before your arrival date. You can either pay with your Credit Card or you can Wire Transfer the total amount to our account.

• 7.0 - We accept Visa Card, Master Cards and American Express.

• 7.2 - For bookings made less than 60 days of arrival, the full payment should be made immediately.

• 7.3 - If you cancel your reservation, your payment is subject to cancellation charges if any as per clause 8.0

• 7.4 - For credit card payments we will require a written authorzation with the card holders signature along with the passport copy. The card holder should be one of the travellers.

8.0 - Cancellation by you :

• 8.1 - We will accept cancellation of a confirm booking sent to us in writing either by email or fax. Such a cancellation is effective on the day received by us. If a cancellation request is received during our off-hours or during a week-end, we will regard the cancellation received date as the next working day. The guest should ensure that they receive an acknowledgment of the cancellation from us.
  The client will be notified of the acceptance of the cancellation and will be liable for cancellation charges as per the table below.
  - Any change to the arrival or departure date for any reason within the cancellation period will be considered as a cancellation.
  - Short-stays and early check-out will be regarded as cancellation.
  - Failing to show-up on the booked date or delayed check-in with out any prior notice (no-show) will be considered as a cancellation.

Note: The resorts in Maldives has very strict cancellation policies and they strongly adhere to it.  The cancellation charges differ from resort to resort. If the client logs a cancellation due to circumstances beyond their control, we will try our utmost on behalf of the client to keep the cancellation charges to a minimum; however, we cannot guarantee any reductions in charges unless the resort confirms us the same in writing. The efforts we make is out of courtesy and a gesture of goodwill and does not oblige us to bear any part of cancellation charges if any. 

9.0 - Late bookings and go-shows :

• 9.1 - We can accept booking requests as late as 12 hours before arrival. The client shall have the flights booked in prior for all late reservations.

• 9.1 - Clients who arrive with out any accommodation and transfer arrangements can coordinate with our airport staff to arrange accommodation and payments for these bookings should be settled on the spot either in cash or credit card.

10.0 - Changes by you :

• 10.1 - If the requested change in a confirmed booking is more than 14 days to your arrival date and accepted by us, we reserve the right to charge an administration fee not exceeding USD 30.00 per booking, plus any extra charge resulting. In any other case, the request may be treated at our discretion, as a cancellation.

11.0 - Insurance :

• 11.1 - You are earnestly recommended to ensure when making your reservation that you and your party are insured against all appropriate risk and include all the areas you intend to visit.

 12.0 - Literature and Brochures :

• 12.1 - We have taken every reasonable precaution to ensure that the information supplied by us is fair and correct when supplied, and the facilities are available as described for each resort or vessel. However as we do not own the accommodation, we exclude liability for subsequent alterations, the withdrawal and amendment of facilities (where due to climatic conditions, vandalizing or abuse, cleaning, repair or legal, regulatory, seasonal or local reasons).

13.0 - Third party exclusions :

• 13.1 - The transportation and accommodation of clients are subject to International Conventions, which override any contract, expressed or implied between our clients and us. We cannot be held liable if any client is refused admission into Rep. of Maldives. The possession of valid passports, and/or other travel documents and their production with airline tickets and other vouchers at the proper time is the sole liability of the client. Liability for the failure of any client to observe the law of the Maldivian Government during the visit is excluded.

 14.0 - Dietary requests :

• 14.1- We would not be liable for the failure to meet the dietary requirements if it is not mentioned during bookings.

We strongly urge everyone to read and agree with the terms and conditions before making any reservation with us. If you have any disagreement with the Booking Terms and Conditions, please contact us

This page was last updated on 21st April, 2007